• Damaged or Incorrect Products: If you receive a damaged product or one that does not match the description on our website, we will initiate a return or refund as per your preference.
• Returns for Unwanted Products: If the product is delivered in perfect condition (in terms of appearance, dimensions, and color) but you’re not satisfied with it, you may return it. In this case, return shipping charges will be your responsibility.
• Refund Processing: Upon receiving and inspecting the returned product, we will refund the full amount, minus the original shipping costs. As a self-sustaining business, we appreciate your understanding regarding shipping expenses in India.
2. Three-Day Return Policy
We aim to offer a hassle-free experience with a 3-Day Return Policy. If you’re unsatisfied with your purchase, you may return the item within 3 days of delivery, provided:
• The product is unused.
• All original tags, boxes, and packaging are intact.
Once the item is received back at our warehouse, we will issue a refund to the original payment source.
3. Frequently Asked Questions (FAQ)
Damaged or Incorrect Items
• What should I do if I receive a damaged or incorrect item?
• Contact our customer care at info@mrlightglobal.in or +91 89433 57757 within 2 days, providing a snapshot of the outer packaging and product. We will offer a refund or replacement based on availability.
Criteria for Damage
• What defines a product as “damaged”?
• Products with visible issues like chipping, breaking, or significant dents qualify as damaged.
Ineligible Returns
For reasons of personal hygiene and safety, shavers, trimmers, and other personal grooming products are non-returnable once delivered, unless found defective or damaged on arrival.
This policy is in accordance with the guidelines set by the Consumer Protection (E-Commerce) Rules, 2020 and industry best practices, which allow sellers to restrict returns on personal use items where hygiene and safety may be compromised once the packaging is opened.
We request customers to carefully review product specifications and compatibility before placing an order. In case of a manufacturing defect or product damage during transit, please report it to us within 48 hours of delivery with supporting images or video for prompt resolution.
• When are returns not accepted?
Returns are not acceptedif:
• 2 days have passed since delivery.
• Damage occurred due to misuse or incorrect installation.
• Items show signs of use.
• Serial or UPC numbers are missing/tampered.
• Items sold as part of a combo are returned individually.
• Minor color variations or scratches are present.
• Items lack original packaging and accessories.
For any questions, reach out to our customer care team at
info@mrlightglobal.in or +91 89433 57757.
4. Return Process and Pick-up
• How do I return an item?
• Contact us via online@mrlightglobal.com or +91 89433 57757 to initiate the return. A representative will guide you through the process.
• Return Shipping: If pick-up is unavailable due to logistics limitations, please send the item via a trackable courier (e.g., SpeedPost). We will cover return shipping costs if the product was damaged or incorrect, up to the published SpeedPost rate. Additional charges beyond this limit must be covered by you.
5. Refund Modes and Cancellations
• Refund Method: Refunds will be processed back to the original payment method. After a cancellation request, the refund will be initiated once the returned product is received, inspected, and verified at our warehouse.
• Partial Order Returns: Returns can be made at the item level for multi-item orders, but not for individual items in a combo pack.
6. Refund and Replacement Details
• When are Refunds Issued?
• Refunds are provided when a replacement is unavailable or when a dispute is ruled in your favor.
• Replacement Timelines: After a replacement request, you will receive an email with return and replacement details. In most cases, the replacement is delivered at pick-up; otherwise, it’s processed once the original item is returned.
• Missing Refunds: If you haven’t received your refund by the promised date, please contact us. Refund processing times vary based on our payment and logistics partners’ timelines.
7. Additional Scenarios
• Changed Mind about Return: If you decide to keep the product after initiating a return, please contact us to cancel the request if it hasn’t shipped. If shipped, you’ll need to cover the return shipment fee.
• Unavailable Replacement/Exchange: If a replacement or exchange is unavailable, a full refund will be issued once the original item is returned without any extra charges.
