• Order Placement: Once you place an order and complete the payment on our website, an order confirmation email will be sent to you promptly.
• Contact Us if Needed: If you do not receive this confirmation within 1 hour, please reach out to us via WhatsApp, phone, or email for assistance.
• Order Processing Updates: After the order is confirmed, you will receive additional emails at each stage of the process:
• Order Processing: When your product is being prepared for shipment.
• Order Dispatch: Once shipped, you will receive an email with your tracking number.
Please check your email regularly for these updates. If any email is missing, contact us to ensure your order is progressing smoothly.
2. Tracking Your Order
• Tracking Number: After shipment, the tracking number is emailed to you in your registered email id. You can use this number to track your order on our logistics partner’s website.
• Tracking Issues: If you encounter any issues tracking your shipment, please contact us for support.
3. Delivery Confirmation and Post-Delivery Disputes
• Delivery Marked as Completed: Once delivery is confirmed by our logistics partner, we will handle any issues or disputes related to the product for up to 3 days from the delivery date.
• Claim Limit: Due to our courier partners’ policies, we cannot accept claims beyond this 3-day period
after delivery.
4. Delivery Process
• Courier Partnerships: We work with trusted courier companies to deliver orders to your doorstep in fully sealed packages to protect your products.
• Delivery Timeline: Orders are typically delivered within 7–8 working days from order confirmation. The estimated delivery date will be displayed at checkout, but please note it may vary based on your location.
• Unforeseen Delays: Delivery timelines depend on smooth operations with our third-party providers. Any delays caused by them will be communicated to you, and we’ll provide proof of ongoing communication with the courier for your reference. However, we cannot guarantee a resolution timeframe for delays caused by third-party providers.
5. Incorrect or Incomplete Address
• Customer Responsibility: Please ensure that you provide an accurate shipping address. We are not responsible for lost orders due to incorrect delivery details.
• Return Due to Incorrect Address: If the courier cannot deliver due to an incorrect address, the package will be returned to us. We will attempt to contact you to get the correct address for reshipping.
• Reshipping Charges: The cost for reshipping will be borne by the customer.
• Refund Option: If reshipping is not preferred, we will issue a refund after deducting initial shipping charges.
6. Customer Unavailability
• Failed Delivery Attempts: If the delivery partner cannot deliver the product after multiple attempts due to customer unavailability, the shipping cost for both dispatch and return will be deducted from the refund amount, and the remaining balance will be refunded.
7. Cancellation of Shipped Orders
• Shipped Orders Cannot be Canceled: Once an order is shipped, cancellation is only possible after the product is returned to our warehouse.
• Shipping Charges for Cancellations: In such cases, the actual shipping charges will be deducted from the refund amount. Please review our return policy for more details.
8. How to Track Your Order
• Order Tracking: Use the tracking ID provided in your dispatch confirmation email or access it through your account:
• Go to the “My Account” section on our website.
• Click on “Track Orders” to be redirected to the courier provider’s tracking page, where you can use your tracking ID.
Thank you for shopping with MRLIGHTGLOBAL.in!
We strive to make your order experience smooth and enjoyable.
If you have any questions or need assistance, please reach out on info@mrlightglobal.in—we’re here to help!
